Customer Excellence Services
Our services allow you to concentrate fully on the key tasks at hand and can help you gain the most potential out of your software. An overview of our services:
Overall optimisation of your processes and systems to increase productivity
Our consulting services offer insight beyond our software solutions to enhance operations even further. Our experts analyse your work processes, information flows, advise on your choice of software modules as well as hardware solutions. The findings from the analysis allow us to develop the ideal solution for you. If you would like, we are also happy to help with the implementation. You can increase your productivity with little effort by taking advantage of our consulting services.
Agile software transitions without risk
With Precast Change Management you can achieve a seamless and risk-free transfer of software components. Whether you`re adapting from a third-party software to PLANBAR or TIM, are modifying modules or performing an update: our Change Management experts and agile project managers will find the perfect way forward for you. We look out for you and see to it that you can work freely and with the best tools.
Tailored training courses for efficient knowledge transfer
How often do we have to sit in a training course where only a small part of it actually interests us? It`s different at Precast: We base our training courses entirely on customer specifications. Initially, we have a look at which software modules you`re working and which workflows are in place, carefully assessing where room for improvement lies. Once we`re clear where the need for clarity and learning potential exists, we will carry out our highly effective knowledge transfer. As part of our training courses, advice is given on functionality that can result in a more effective and easier way of working.
Immediate help is available for your daily working with PLANBAR and TIM
Precast customers with service agreements can profit from our wide-ranging customer excellence support services. Our experts are available for you with advice via a special communication channel. Potential problems can be quickly processed and rectified. Additionally, you can have access to a full database of FAQs, installation practices, product and release information, details on your tickets and helpful information regarding our software versions.
Develop an IT infrastructure that can perfectly support your operations
Our experts who specialize in databases, networks and interfaces are at the ready for all your IT challenges. From designing an entire system, to hardware requirements and reliable live operations, right up to backup and recovery solutions – we are here for you! Our mutual goal: an IT basis that can allow you to get the maximum out of your software applications.